@Aibobot i'm not sure i follow. you're suggesting there's issues with people qualified for the role having preconceived notions, and there's also issues with people who already have experience within the community. you seem to be saying they should maybe try someone who is neither qualified nor knowledgeable, but i don't think you mean that. :P
What I'm imagining is that a professional CM would necessarily bring in different perspectives from external sources where they've been a CM before. Also, part of their professional skill will be the ability to be flexible with a new community and take time to understand things from the many perspectives at play.
and well, in some cases a non traditional candidate might have perspectives to stuff like the needs of different groups of people that say, I might not
also the pool of professional CMs is small, and SE's kinda had a ... unusual but effective approach to it in the past
and some of the really effective CMs we had were not really pros
i figure if a professional CM isn't capable of empathy and perspective, they're not really a very professional CM. (or not one qualified and fit for that title)
but also having a diverse and inclusive CM team will give them more capacity to have varied perspectives
@Aibobot Shouldn't be too hard... ever seen the application forms? You have to tell more about what you are than what you can do ;) Just discard all the "whats" that are already present somewhere ;)
@Aibobot I don't think they need to consider how to hire, from what I've heard and seen they're already doing ridiculous (to Dutch standards) amounts of checking for diversity...
I don't know what Team Chaos has to do with this, personally. Team Chaos's job was to come in and work on promotion:
> CHAOS works directly with Joel and me to come up with, and execute on, new ways to promote all of the new SE sites and bring in new users. Looking at the original job posting we put up, you can get a bit of a feel for what they’ll be doing [...]
... and I don't really clearly recall what they actually did
(2011 was around the time I was just starting to get involved in Stack Exchange, so it was a bit soon for me to recognise what an all new team was up to)
@Tinkeringbell i was in university and had just spent a couple of units in game design classes the year prior and had heard about this game dev Q&A site
@Aibobot oh, yeah, on that, I remember Tim Post(?) talking about how Stack Exchange early on decided to work out a means of ensuring candidate pools were diverse for hiring
@doppelgreener In 2011 I was just starting my second year, so it would've been more general world archaeology classes, ecology II, paleoclimatology, and some MesoAmerican archaeology. And statistics, I think. I started learning how to program in 2016, made a first post on IPS in 2017... Even that seems long ago!
@Aibobot I wanna tug on this for a sec, because the discussion surrounding it is one that has been had internally numerous times, and... I think the concept of empathy is key to a lot of misunderstanding.
Empathy isn't a skill. Or... If it is, it's a skill in the way that a chef's palette is a skill. It can be very useful, even essential, but it isn't enough by itself and may actually get in the way of some duties.
Ok. See... Don't confuse a lack of empathy with sociopathy. Who & where you can empathize is ... extremely variable. Never universal. Depending on it as a predicate to serving a community puts you at risk of being completely blind or callous to concerns simply because you lack the background to be able to empathize.
To be clear: I think it is extremely important to have CMs who can empathize with their communities. But, they will never be able to empathize with every individual in those communities.
This is where drawing candidates from those communities is useful: they start out with a healthy level of empathy for those communities because of that shared background.
You can't... Fake that. You can't synthesize it.
Drawing in outsiders is useful too, but not for empathy - it's useful for the other skills that they can bring.
In theory, a big enough team could possess a broad enough set of backgrounds and experiences to be able to not only empathize with each community, but with a large majority of people within those communities. But that is not a viable goal for SO - they'll be lucky to triple the size of the team, and what I'm talking about would require an order of magnitude increase if not more.