Well... if we're going to accept support questions, we need to be at least a little bit supportive. So we either answer instead of close, edit our monstrous FAQ posts to be single question type things instead of massive lists, leave a comment explaining the duplicate closure and which part answers the question if there's more than 1 thing in the target...
It's not so much those people that are the problem, it's that sometimes the system seems focused on only thinking of the question and not the person.