It's... going to be different the next time something like this comes up in this room too. There's a whole lot of context here (most of which I sadly can't really disclose) but if you have a user that's feeling ganged up on, and conversations about that going of the rails a few times...
the next message posted about it will probably be deleted with the advice that 'if you want to reach out, please do so privately'. Which is really sound advice here, as this room is busy and a lot of people tend to chime in without it being needed ;)