I get that contempt invites automatic dismissal. But when you have someone still here, trying to be heard, I believe that has some merit to it; if you're trying to retain your core userbase, then listening to those people, even if you decide not to adopt their ideas, is a good idea. These are the people that still care. It's when silence falls that you know you've lost them. Communication is a two way street, and users expressing frustration and contempt signals that it's breaking down, if not totally broken. —
fbueckert Aug 23 '18 at 15:25