I'm really delighted to see the new Cogro Ops Specialists dig in and start writing replies. What they're doing was something that was added on to our jobs, but not really part of it, it just fell on our team to do, so we did it, and we basically just tried our best to get through our turns. For these folks, it's their main job and they're taking a lot of ownership in it. Replies much more thoughtful than we usually wrote, and great attention to detail.

Now, we're known for really good user support, a lot of folks have said they don't expect our level of service even when they pay for products. But these two are raising that up even more, which makes me happy. They can afford to take the time and really listen, which means if you order two cakes from us and want happy birthday written on both of them, you're much less likely to get this:

Got asked if the abuse mitigation we do could help something like Twitter. Answer: Yes, probably. Need to get some of the theory behind it more out for the public, without exposing ways to possibly game/cheat the system. However, it's .. really hard to do that anyway.