When someone enters the room, I believe that chat checks to see if you already have their user information in some user cache. However, if the person's name has changed, the auto-complete never evicts their old name, and won't add their new name without refreshing the page. So somewhere along the way chat decides not to not update that information...is that fixable?
@RebeccaChernoff Yeah, that even happens with on-site comment notifications too...kind of frustrating, but I guess you're expected to click through to the information anyway.