That said, having followed the whole process very closely, I can say I also get why some users are pretty annoyed by how the process was handled. 
From omitted details in mails, staff comments along the lines of "I know this is bad but I can't comment", the "it is not up to us to explain the ToS or how it integrates with conflicting 'local' laws" thing,  conflicting requirements (see the whole "not sure the opt out mails that didn't specify a name count) and so on... I can totally understand why some users think this has indeed been handled very poorly.